File an Insurance Claim

We take every claim seriously. Our team will review your submission within 24 hours.

Our Claims Process

Submit Claim

Fill out the form below with delivery details

Review

Our claims team reviews within 24 hours

Investigation

We gather documentation and courier reports (3-5 business days)

Resolution

Approved claims paid within 7 business days

Important Information

Claims must be filed within 24 hours of delivery
Have your tracking number ready
Photo evidence strongly recommended
Reimbursement is anchored to the value you declared accurately at booking — published coverage scales up to $500,000 declared. Items above that are handled via custom quote.

Delivery Information

Tracking Number

Delivery Date

Customer Name

Customer Email

Claim Type

Damaged Item

Lost Item

Missing Item

Late Delivery

Other

Item Details

Item Description

Declared Value at Booking ($)

Estimated Damage Value ($)

Incident Description

What happened?

Photo Evidence

Upload Photos (optional)

Upload photos of damage, packaging, and any relevant conditions (e.g., torn box, wet contents). Accepted formats: PNG, JPG, WebP

You can also email additional photos to claims@grailguard.io with your tracking number in the subject line.

Declaration

I declare that the information provided is true and accurate to the best of my knowledge

Our claims team is here to assist you. Reach out with any questions about your claim.