GrailGuard Courier Service — Terms of Service & Limited Liability Agreement
Effective Date: July 3, 2026 (material changes published June 4, 2026 — 30-day notice per §16). By booking a delivery with GrailGuard, LLC (“Company”), you (“Shipper”) agree to be bound by the following terms and conditions. This in-checkout summary is a binding agreement; the full Terms of Service at grailguard.io/terms.html are incorporated by reference and control in the event of any conflict with this summary.
1. Service Description.
GrailGuard provides premium hand-carry courier services for high-value collectibles and items. All deliveries are handled by vetted couriers and include coverage as described herein.
2. Coverage & Declared Value.
Items are covered up to the declared value at the time of booking, subject to the tier-based ceilings and included amounts in Terms §5 (Metro included $25,000 / ceiling $99,000; Nationwide included $50,000 / ceiling $249,000; International included $75,000 / ceiling $249,000; Animal-Nationwide included $100,000 / ceiling $249,000), and a maximum declared value of $500,000 per shipment (custom quote required above standard ceilings). Accurate declaration of item description and value is required for full coverage. Undeclared, misrepresented, or intentionally inflated values may void all coverage claims and constitute grounds for service termination. GrailGuard reserves the right to require additional documentation to verify declared values.
3. Limitation of Liability.
(a) GrailGuard’s maximum liability for any shipment shall not exceed the lesser of: (i) the declared value of the item, or (ii) the actual documented value of the item at the time of shipment. (b)
EXCEPT FOR LIABILITY ARISING FROM GRAILGUARD'S GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR FRAUD, FOR PERSONAL INJURY OR DEATH CAUSED BY GRAILGUARD'S NEGLIGENCE, OR WHERE OTHERWISE NON-WAIVABLE BY LAW (INCLUDING UNDER CALIFORNIA CIVIL CODE §1668, THE UK CONSUMER RIGHTS ACT 2015 S.65, THE EU UNFAIR CONTRACT TERMS DIRECTIVE 93/13/EEC, THE AUSTRALIAN CONSUMER LAW §§54 AND 64, AND THE QUEBEC CONSUMER PROTECTION ACT §10), IN NO EVENT SHALL GRAILGUARD BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITY, LOSS OF REVENUE, EMOTIONAL DISTRESS, OR ANY OTHER DAMAGES ARISING FROM OR RELATED TO THE SHIPMENT, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE.
(c) GrailGuard is not liable for damage caused by improper, insufficient, or unsuitable packaging by the Shipper, except where GrailGuard provided the packaging. (d) GrailGuard is not liable for inherent defects, pre-existing damage, or the natural deterioration of any item. (e) Some jurisdictions do not allow the exclusion or limitation of certain damages; to the extent any limitation in this Section is held unenforceable in your jurisdiction, the remaining limitations shall be enforced to the fullest extent permitted by law.
4. Force Majeure.
GrailGuard shall not be liable for any delay, loss, or damage resulting from causes beyond its reasonable control, including but not limited to: acts of God, natural disasters, severe weather, earthquakes, floods, pandemics, epidemics, government actions or restrictions, war, terrorism, civil unrest, strikes, labor disputes, airline cancellations or delays, airport closures, power outages, telecommunications failures, or any other event that could not have been reasonably anticipated or prevented.
5. Claims & Deadlines.
All claims for visible damage must be filed in writing within seven (7) calendar days of delivery; claims for non-delivery or loss within thirty (30) days of the scheduled delivery date. Claims for concealed damage that was not reasonably discoverable at delivery must be filed within thirty (30) days of delivery. Failure to file within these deadlines shall constitute a complete waiver of all claims to the fullest extent permitted by law. GrailGuard targets acknowledgment within 1 business day, investigation within 10 business days of a complete claim submission, and reimbursement within 15 business days of approval (these are operational targets, not contractual guarantees; timelines may vary where additional information or third-party assessment is required). Service-failure refund requests (e.g., courier no-show) are governed by the longer windows in Refund & Cancellation Policy §3 and are not subject to the 7-day deadline above.
6. Limitation of Actions.
Except where applicable law prohibits contractual shortening of the limitations period, any legal action arising from or related to GrailGuard's services must be commenced within one (1) year from the date of the shipment giving rise to the claim, or such longer period as is required by non-waivable law. Failure to bring action within this period constitutes an irrevocable waiver of such claim to the fullest extent permitted by law.
7. ID Verification & Inspection Rights.
Both sender and recipient must provide valid government-issued photo identification. Where the recipient cannot verify identity at delivery, the courier may refuse delivery and the booking will be treated as a Failed Delivery Attempt under Terms §8 (returned to origin at no additional charge); the applicable refund tier is governed by Refund & Cancellation Policy §3. GrailGuard reserves the right to open and inspect any shipment to verify its contents, condition, and compliance with these terms and applicable law.
8. Packaging Standards.
GrailGuard provides specialized packaging for trading cards and similar collectibles to ensure safe transport. For items outside standard GrailGuard packaging, the Shipper is responsible for proper packaging. GrailGuard assumes full responsibility for the adequacy of its provided packaging materials. Items that are insufficiently packaged, as determined by GrailGuard in its sole discretion, may be refused or accepted at the Shipper’s sole risk.
9. Cancellation & Refund Policy.
Tiered refund schedule based on time to scheduled pickup: (a) 100% refund if you cancel 24 or more hours before the scheduled pickup window. (b) 75% refund if you cancel within 24 hours of the scheduled pickup. (c) 50% refund if you cancel one (1) hour or less before the scheduled pickup window OR after a courier has accepted your booking — whichever occurs first. "Courier acceptance" means the moment the assigned courier taps Accept in the GrailGuard courier app, recorded by timestamp in your account dashboard. (d) Non-refundable once a courier has taken physical custody of your item; service failures, damage, and loss are addressed under our Refund & Cancellation Policy and Coverage Policy. Third-party non-refundable charges: where your booking included non-refundable third-party costs that GrailGuard paid on your behalf and cannot recover (e.g., airline tickets, premium parking, expedited security clearance, toll passes), those costs are subtracted from your booking total first, and the applicable refund-tier percentage is then applied to the remainder. Every refund receipt itemizes deductions line by line. The full policy at Refund & Cancellation Policy §2 and terms.html §9 are incorporated into these terms by reference and control in the event of any conflict with this summary.
10. Prohibited Items.
GrailGuard does not transport illegal items, hazardous materials, firearms, explosives, controlled substances, perishable goods, or items prohibited by federal, state, or local law. Shipping prohibited items may result in immediate service termination, forfeiture of all payments, and referral to appropriate authorities. The Shipper shall be solely liable for any consequences arising from the shipment of prohibited items.
11. Indemnification.
The Shipper agrees to indemnify, defend, and hold harmless GrailGuard, LLC from and against any and all third-party claims, damages, losses, liabilities, costs, and expenses (including reasonable attorney’s fees) arising from or related to: (a) the Shipper’s material breach of these terms; (b) inaccurate or fraudulent declared values; or (c) the shipment of prohibited, stolen, counterfeit, or illegal items. This indemnification does not apply to the extent any claim arises from or is caused by GrailGuard's own negligence, gross negligence, willful misconduct, or fraud, or from any liability that cannot be indemnified against under applicable law (including California Civil Code §1668). GrailGuard's right to indemnification under this Section is capped at the declared value of the affected shipment.
12. Right to Refuse or Return Shipment.
GrailGuard reserves the right to refuse a shipment, or to return the shipment to the Shipper at the Shipper's expense, where in our reasonable judgment the shipment (a) violates these terms or Section 10 (Prohibited Items), (b) poses a safety risk to the courier or to other property, or (c) cannot be delivered for reasons attributable to the Shipper or recipient. Where required by law, GrailGuard may also surrender the shipment to the appropriate law-enforcement or regulatory authority. GrailGuard's liability for such refusal, return, or surrender is limited to the declared value of the shipment as set forth in Section 3, except that GrailGuard is not liable to the Shipper for the consequences of the Shipper's breach of these terms.
13. Dispute Resolution & Arbitration.
Dispute resolution is governed by Section 10 of the full Terms of Service at terms.html, including: binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules (or Commercial Arbitration Rules for non-consumer disputes); a 30-day right to opt out of arbitration by emailing legal@grailguard.io with the subject line "Arbitration Opt-Out"; GrailGuard's commitment to pay all AAA consumer arbitration fees in excess of the consumer filing fee; a fixed legal seat of arbitration in San Francisco, California with hearings at a locale reasonably convenient to the consumer; small-claims-court carve-out for claims under $25,000; informal-resolution prerequisite; carve-out for public injunctive relief that may be brought in court under California law; and standard class-action and jury-trial waivers.
BOTH PARTIES WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION (other than public-injunctive-relief claims preserved by California law).
Nothing in this Section waives or limits any non-waivable consumer right under the Fair Credit Billing Act, the UK Consumer Rights Act, the Australian Consumer Law, the Quebec Consumer Protection Act, or any other applicable consumer-protection statute.
14. Governing Law & Jurisdiction.
These terms shall be governed by and construed in accordance with the Federal Arbitration Act and, to the extent not preempted, the laws of the State of California, without regard to its conflict of law provisions. Any legal proceedings not subject to arbitration shall be brought in the state or federal courts of competent jurisdiction in the county where the consumer resides at the time the action is filed, or in the City and County of San Francisco, California, at the consumer's election. Nothing in this paragraph waives or limits a consumer's right under California Code of Civil Procedure §395(b), California Civil Code §1812.10, or any other consumer-protective venue statute. For consumers domiciled in the EU/UK/EEA, the choice of California law does not deprive you of the protection of mandatory consumer-protection provisions of the law of your habitual residence (Rome I Regulation (EC) 593/2008 Art. 6(2); UK CRA 2015 s.74).
15. Privacy & Data.
GrailGuard's collection, use, sharing, retention, and sale practices are fully described in our Privacy Policy, which is incorporated into these terms by reference. The Privacy Policy describes the categories of Personal Information GrailGuard collects (including KYC government-issued ID, recipient identification at handoff, GPS chain-of-custody data, and third-party processors), GrailGuard's lawful bases for processing under GDPR/UK GDPR, and your rights under CCPA/CPRA, GDPR/UK GDPR, and other applicable state and international privacy laws. GrailGuard does not sell or share your Personal Information for cross-context behavioral advertising. By proceeding with this booking you confirm you have had the opportunity to review the Privacy Policy.
16. Modification of Terms.
GrailGuard may modify these terms only as set out in Section 13 of the full Terms of Service. Material changes require at least thirty (30) days' advance notice to your account email and via in-app notification before the new terms take effect, and do not apply to any booking that was already paid for at the time of the notice. "Material changes" include any change that (a) alters fees, (b) reduces coverage limits or expands exclusions, (c) modifies dispute-resolution procedures or governing law, (d) expands data collection or third-party sharing, or (e) shortens any deadline by which you must act.
17. Severability.
If any provision of these terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
18. Entire Agreement.
These terms, together with the booking confirmation, constitute the entire agreement between the Shipper and GrailGuard regarding the delivery services and supersede all prior agreements, representations, and understandings.